Whether you're deploying a new cluster, running one yourself, or ready to leave your current provider, this is the starting point. Share the basics and Arc takes it from there.
Every node, switch, and optic reconciled against your bill of materials, with serials, firmware versions, and warranty status documented.
Monitoring comes up in observation mode first. No agents on production nodes without an approved window.
Existing issues get documented before Arc takes responsibility, so day-one problems are named on day one, not discovered in month three.
Contacts, severity definitions, and escalation paths signed off before the first incident, not during it.
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Your dashboards come up at the same time, so your team sees everything Arc sees from the start.
Your workloads, your maintenance windows, your change approval process, documented and agreed.
OEM support contracts mapped, RMA authority established, and open tickets inherited so nothing dies in a handoff gap.
On Silver and Gold, critical spares are inventoried against your BOM and stocked at your facility.
The SLA clock goes live: 15-minute response to critical incidents from this point forward.
Incidents from the transition are reviewed together, runbooks get their final adjustments.
The reporting cadence for your service level starts here and doesn't stop.