Three weeks from kickoff to full 24x7 operations, whether your cluster is brand new, self-managed today, or leaving another provider. Nothing about onboarding touches your running workloads.
Every node, switch, and optic reconciled against your bill of materials, with serials, firmware versions, and warranty status documented.
Monitoring comes up in observation mode first. No agents on production nodes without an approved window.
Existing issues get documented before Arc takes responsibility, so day-one problems are named on day one, not discovered in month three.
Contacts, severity definitions, and escalation paths signed off before the first incident, not during it.
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Your dashboards come up at the same time, so your team sees everything Arc sees from the start.
Your workloads, your maintenance windows, your change approval process, documented and agreed.
OEM support contracts mapped, RMA authority established, and open tickets inherited so nothing dies in a handoff gap.
On Silver and Gold, critical spares are inventoried against your BOM and stocked at your facility.
The SLA clock goes live: 15-minute response to critical incidents from this point forward.
Incidents from the transition are reviewed together, runbooks get their final adjustments.
The reporting cadence for your service level starts here and doesn't stop.
Onboarding is Arc's project, not your team's. Across the three weeks, your side of the work is a handful of scheduled sessions: an inventory walkthrough, escalation and severity sign-off, a runbook review, and window approvals. Most customers spend under a day of total staff time getting to fully managed.
Access provisioning for read-only monitoring
Inventory and documentation walkthrough
Sign-off on severities, escalation paths, and maintenance windows
A runbook review before the pager transfers
Arc takes the pager
01
Nights, weekends, and holidays are Arc's problem. Sev 1 incidents get a 15-minute response regardless of when they happen.
02
Weekly health summaries, live dashboard access, and the review cadence of your service level, from week one.
03
The OEM queue, the firmware calendar, and the 3 AM page all move to Arc's side of the table.
Arc takes over clusters we didn't design, deploy, or previously touch. If your current provider treats a GPU fabric like a fleet of web servers, the switching cost is smaller than the staying cost.
Arc's monitoring comes up in parallel before your existing arrangement ends. There is no week where nobody is watching.
Incident records, known issues, firmware states, and open RMAs are inherited during discovery, not rebuilt from zero.
The takeover runs on read-only discovery and OEM records. A helpful outgoing provider speeds things up; an unhelpful one doesn't stop it.
Onboarding is scheduled around your current contract's end date, so you're never paying two providers longer than the overlap you choose.
For new Arc deployments, onboarding mostly disappears: management is scoped in at the design stage, telemetry is part of the build, and the baseline is captured during burn-in. The cluster arrives at full operations the day it goes into production. There is no gap between the team that built it and the team that runs it, because they're the same team.
Whether you're deploying a new cluster, running one yourself, or ready to leave your current provider, this is the starting point. Share the basics and Arc takes it from there.
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